smart speaker

Improve Alexa voice recognition by checking microphones, language, Voice ID, active profile, background noise, and app settings.

Fix Alexa Wi-Fi problems by checking signal, password, bands, router, mesh settings, and setup before resetting your Echo.

Find out why Alexa is not working and safely troubleshoot the microphone, Wi-Fi, account, skills, smart home devices, and service outages.

Alexa’s yellow light means a notification, message, or missed reminder is waiting. Learn how to hear, clear, or disable it.

Alexa’s green light indicates a call or Drop In. Learn how to answer, hang up, disable Drop In, and clear a stuck indicator.

Learn why Alexa needs power and internet, how much it uses, and which limited local controls may still work when the connection drops.

Check your Echo software version, help an automatic update complete, and troubleshoot a stuck download without relying on universal version numbers.